Company policies

1. Privacy

Demand Planning, LLC  takes privacy seriously. Please read the following to learn more about the privacy policy we have adopted.

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What This Privacy Policy Covers:

This policy covers how Demand Planning, LLC treats personal information that Demand Planning, LLC collects and receives, including information related to your past use of Demand Planning, LLC services. Personal information is information about you that is personally identifiable like your name, address, email address, or phone number, and that is not otherwise publicly available.

This policy does not apply to the practices of companies that Demand Planning, LLC does not own or control, or to people that Demand Planning, LLC does not employ or manage. In addition, certain companies associated with Demand Planning, LLC have their own privacy statements.

Information Collection and Use:

Demand Planning, LLC collects personal information when you use Demand Planning, LLC products or services, when you visit DemandPlanning.Net pages or provide contact information to request services or products from us.

Demand Planning, LLC automatically receives and records information on our server logs from your browser, including your IP address, and the page you request.

Demand Planning, LLC uses information for the following general purposes: to fulfill your requests for products and services, improve our services, contact you, and conduct research in the supply chain area.

Information Sharing and Disclosure:

Demand Planning, LLC does not rent, sell, or share personal information about you with other people or nonaffiliated companies except to provide products or services you've requested.

Demand Planning, LLC uses the information internally to improve the quality of products and services we offer.

General:

Demand Planning, LLC subscribes to voluntary opt-out policies. If you want to opt-out, you can unsubscribe from the mailing list by clicking on the unsubscribe link at the end of the informational email. We only contact you regarding new events, useful supply chain information as well as improved products and services.

If you have questions or suggestions, please contact us at:

Demand Planning, LLC.
Post Office Box 261
Lexington, MA 02420.

2. Refunds and Exchanges

Refunds for webinars, web based workshops and conference calls:

Demand Planning LLC will gladly refund the registration fees to web seminars as per the below mentioned policy:

1. Up to 7 days before the scheduled web workshop date -

registrants for web based workshops may request a full refund of their registration fees. This amount will be credited back to their credit card used during the registration and payment process.

2. Within 7 days of (and up to 24 hours before) the scheduled workshop time-
Registrants may request

a) A partial (50%) refund of the workshop fees minus applicable credit card commission fees

-or-

b) The full refund value in the form of a non-refundable exchange voucher valid for any future workshop registration. This exchange voucher will be good for upto one year form the date of the original web workshop for which the registration was made.

Please Note: No refunds will be awarded within 24 hours of the Scheduled Workshop. Demand Planning LLC will stop taking registrations twenty-four hours before the scheduled time of the workshop.

Refunds for Software and downloadable materials:

Demand Planning, LLC will not offer any refund or exchange for software, templates or other downloadable materials once the software is shipped or the materials are downloaded by the user.

Refunds for E-learning courses:

Registrants for e-learning courses may request a full refund of the purchase price before their first login into the system.

Demand Planning, LLC will not offer any refunds or exchanges to users who have logged in to the system, or to inactive users whose courses have expired (7 days from innitial login). The temporary password for the innitial login to e-learning courses will remain active for 30 days.

To request a refund, Please call us at (781)9950685 or email services@demandplanning.net

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